Corporate Core Policy
When sending core returns to the DieselUSA Group, the important details listed below must be followed to insure receiving full credit.
Core Policy Details
All cores must be sent freight prepaid to the Diesel USA Group branch from which the part was originally purchased. Credit will only be issued for cores owed. The customer will be contacted regarding any return discrepancy. Additional cores sent will either be scrapped or returned at the customer's expense.
All cores returned must be fully assembled. All cores must be 100% "like for like" and returned in the original manufacturer's box. Cores must also be drained of all fluids before returning. Please do not return cores with warranty or part returns.
All cores will be graded by the manufacturer's core policy. A copy of each of the manufacturer's core policies can be provided upon request.
To insure prompt return of core credits, the proper paperwork must be included with the core returns. The packing list linked here and below is provided for your convenience. Please supply all of the necessary information such as part numbers, invoice numbers, etc. If the supplied packing list is not used, please provide a copy of the invoice under which the original part was purchased.
Core credits may be delayed or denied if the proper paperwork is not present with the core return. Core credits may also be delayed or denied if the returned cores are not properly identified in the box.
This core policy is subject to change at any time.
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