Providing Excellence in ServiceDiesel USA continues to offer superior quality services for any situation our customers might need or encounter.
Our complete all makes product offering allows us to service everything from passenger cars and commercial vehicles, to industrial, locomotive and marine applications.
Diesel USA Group | Returns
Within 30 days of your purchase, items are eligible to be returned to Diesel USA via UPS for a refund. However, all new returns are subject to a re-stocking fee of 20% (of the cost of the product) and return shipping will be covered by the customer. The returned part must be the part that was originally purchased, in the original box and include a RGA number and all supplied components to be eligible for return.
To initiate a return you'll need to obtain a Return Goods Authorization (RGA) number from the Diesel USA Group location you purchased your part. Obtaining an RGA number ensures that the return process is handled efficiently and that credits are issued in a timely manner.
Within 30 days of receipt of items purchased from Diesel USA, customers may choose to return: (at expense to the customer)
- - Any item received in error.
- - Any new item in original packaging and condition.
- - Any used core, as long as it is shipped in the box that contained the new product
- - Any item received in a damaged or defective condition. Please contact your Diesel USA Group location to receive a RGA number before returning the damaged part.
- NO DAMAGED PART RETURNS WILL BE ACCEPTED WITHOUT A RGA NUMBER.
On these conditions it is up to the manufacturer on the amount of credit issued.
- - Fire Damage
- - Water Damage
- - Broken
- - Disassembled
- - Missing parts and/or pieces
- - Core Charge Timeline
Returning Items To Diesel USA
- Remember, your return items must be securely packed, preferably in the package that they arrived in. The package must have the RGA number obtained from Diesel USA referenced on the outside of the box. Following these instructions will ensure you are credited quickly and properly.
Credits and Shipping Costs
- Within 30 business days of receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax (minus a 20% restocking fee). Core credits will also be processed within 30 business days.